Refund & Return Policy – BS-XFORM
At BS-XFORM, we want your shopping experience to be smooth, secure, and satisfying. If you are not completely happy with your purchase, we’re here to help. Please review our simple Refund & Return Policy below:
1. Eligibility for Returns
Items can be returned within 7 days of delivery, provided they are unused, in original condition, and include all accessories, manuals, and packaging.
2. Non-Returnable Items
Certain items cannot be returned, including:
• Used, damaged, or altered products
• Items without original packaging
• Clearance or special-order items
(You will be informed at the time of purchase if an item is non-returnable.)
3. Wrong, Damaged, or Defective Item
If you receive a wrong, defective, or damaged product, notify us within 48 hours with photos/videos. We will arrange a replacement or refund at no extra cost.
4. Return Approval Required
Please contact our support team before sending any product back. Unauthorized returns will not be accepted or refunded.
5. Refund Processing Time
Refunds are processed within 5–7 working days after the returned item is inspected and approved. Refunds will be issued to the original payment method.
6. Exchange Policy
Exchanges are subject to availability. If the requested item is out of stock, we offer a refund or store credit.
7. Shipping Charges
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong, defective, or damaged item).
8. Product Warranty
Some items may include a manufacturer or seller warranty. Warranty terms vary by product category.
9. Order Cancellation
Orders can be cancelled before dispatch. Once shipped, they fall under the standard return policy.
10. Contact Us
For all return or refund requests, please Contact